Privacy Policy

lawn Legends Ltd privacy Policy last updated 21/07/22

Lawn Legends Ltd is committed to protecting the privacy and security of our customers and website visitors.
This Privacy Policy explains how we will use the information that you give us when placing an order, signing up for newsletters or contacting us via the website.
Any updates to our Privacy Policy will be made on this page so please check regularly for any updates on this page .

We will store any data that we hold on you securely.
We will respect your requests to opt-out and or delete your data.
We will never sell your data.

HOW WE HANDLE YOUR INFORMATION

When you contact us or request a survey or quote through our website we collect your personal information (i.e. name, address, email address & phone number) so that we can process your request or contact you.

WHAT WE COLLECT

We collect the following information:
Title
First and Last names
Email address
Contact Telephone number
Website Analytics – when/what pages you visit
Contact form Information
Survey Request Information

WHAT WE DON’T COLLECT

We do not store any of our customers debit or credit card details

WHERE WE STORE YOUR INFORMATION

Any personal information collected when contacting us is stored within our secure websites database, that is also behind a firewall and modsecurity protection.

USE OF 3rd Parties

We  make use of a secure third-party service for invoicing (intuit inc) that is independently certified to store sensitive personal information such as personal details, within this we only retain personal and contact details for invoicing/billing purposes along with payments made or due and notes of current services and charges used along with lawn sizes or programmes. after 24 months of no active use ( of not using our services ) we shall automatically delete all personal data leaving only past invoices which we legally have to keep for 7 years for HMRC TAX PURPOSES.

We also use a third party for direct debit payments  where we shall initially send an invite link directly to you under a safe (SSL) connection to this third party (GOCARDLESS LTD company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services, and all transactions and stored data will happen directly through them and any information given to them will be covered under their own privacy policy. This is the same level of security used in online banking.

Promotions

From time to time we may send out a promotional newsletter usually no more than 6 per year from our own account via a secure third-party site  (mailerlite) but we shall only ever send newsletters to any persons who have contacted us or used our services if you wish to opt out of this there is a link on the newsletter to unsubscribe or you can email us at newsletter@lawnlegends.uk to unsubscribe.

WHAT WE REQUIRE YOUR INFORMATION FOR AND USES

Internal record keeping
Sending invoices for works carried out
Replying to Contact or Survey Request forms
Sending promotional emails.

USE OF COOKIES

Cookies are small text files sent to your device and stored on its hard drive to allow our website to recognise you when you visit.

ANALYTICS COOKIES

We use Google Analytics to monitor traffic on our website. The cookies used by Google Analytics send data to google to track website users. No personally identifiable information is transmitted, used, or stored

SECURITY

We are committed to ensuring that your information is secure and in order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website is also housed with award-winning hosting, that utilises the latest security techniques.

CONTROLLING YOUR INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. An Admin fee will be payable.

CONTACT..
Any questions with regards to this privacy policy should be addressed to:

LAWN LEGENDS LTD
5 SOUTH CHARLOTTE STREET
EDINBURGH
EH2 4AN
SCOTLAND

Alternatively, email admin@lawnlegends.uk